Last Updated: 18 Nov

At FrostWears.com, we want you to shop with confidence. If something isn’t right, we’re here to help. Please read our return and refund guidelines below.

1. Eligibility for Returns

We accept returns and exchanges under the following conditions:

• Items must be unused, unwashed, and in original condition.

• All tags, labels, and packaging must be intact.

• The return request must be made within 7–14 days of delivery (set your exact timeframe).

• Certain items cannot be returned for hygiene reasons (e.g., innerwear, socks, accessories—adjust as needed).

Items not meeting these conditions may be rejected.

2. Non-Returnable Items

The following items are not eligible for return or refund:

• Gift cards or promotional vouchers

• Clearance or final-sale items

• Customized or personalized products

• Items marked “No Return/Exchange” at the time of purchase

3. Return Process

To start a return, customers must:

1. Contact us at support@frostwears.com with:

   • Order number

   • Reason for return

   • Photos (if applicable)

2. Wait for approval and return instructions.

3. Ship the item back using a secure courier service.

   • Return shipping charges may apply unless the return is due to our error.

4. Exchanges

We allow exchanges for:

• Size issues

• Color changes

• Product defects

Exchanges are subject to product availability. If the requested item is out of stock, a refund or store credit will be offered.

5. Refunds

After receiving and inspecting your returned item:

• Approved refunds are issued to the original payment method.

• Processing may take 5–10 business days, depending on your bank or payment provider.

• Shipping charges are typically non-refundable, unless the return was due to a mistake on our part (wrong item, defective item, etc.).

6. Damaged or Incorrect Items

If you receive a defective, damaged, or incorrect product:

• Notify us within 48 hours of delivery.

• Provide clear photos of the issue.

• We will replace the item at no additional cost or provide a full refund.

7. Order Cancellations

• Orders can be canceled before shipment by contacting support.

• Once shipped, cancellation is no longer possible — but you may still return the item after receiving it (as per return conditions).

8. Late or Missing Refunds

If your refund is delayed:

1. Check with your bank or payment provider.

2. Processing may take additional time depending on the financial institution.

3. If you still haven’t received it after the expected timeframe, contact us at support@frostwears.com.

9. Contact Information

For return, refund, or exchange requests, reach us at:
📧 support@frostwears.com